French And Dutch Speaking Customer Service Advisor

French and Dutch speaking Customer Service Advisor

London | £29,500 | Full Time - 40 Hours per Week

Team Jobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office.

This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.

• Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
• Managing customer interactions across multiple channels - including social media platforms such as Facebook and Instagram.
• Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand’s tone of voice.
• Working collaboratively with subject matter experts and quality specialists to deliver best‑in‑class customer experiences.
• Following clear procedures and processes to meet quality and service standards.

• Fluent French and Dutch speaker with strong English language skills.
• Excellent communication and interpersonal skills with a warm, empathetic approach.
• Previous customer care experience (ideally in the food industry).
• Strong IT literacy - Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.
• Flexible, positive and a real team player.
• Passion for food and nutrition.

• Fun, sociable team environment
• Pension scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Charitable fundraising days
• Campaign‑specific incentives and prizes
• £500+ recommend‑a‑friend scheme
• Apprenticeship qualifications and career progression
• Recognition and reward schemes
• Cycle to work scheme

Operational hours:
Monday‑Friday, 7:30am‑4pm and Saturday, 8am‑1pm.

Contracted hours: 8am‑8pm Monday‑Sunday - occasional evenings/weekends may be required.

Full training provided.

INDCP