Ticketing Executive

Ticketing Consultant – Tour Operator – remote or hybrid in London. A leading tour operator seeks an experienced Ticketing Executive to ensure tickets are issued accurately and on time, and schedule changes are handled quickly and efficiently.

• Ensure that all queues are kept up to date including schedule changes, general, web, native and re-issues.
• Check all queues at the end of the day to confirm tickets have been issued.
• Issue tickets within deadlines and complete re-issues within deadlines.
• Run auto tickets on a regular basis.
• Monitor fuel, tax and fare increases; notify agents and clients and meet deadlines.
• Maintain ticket match fail records.
• Assist with the BSP Ticket Audit.
• Monitor schedule changes; advise agents and customers; arrange necessary alterations and update back‑office systems.
• Notify the crisis team of disruptions to airline services that will affect passengers and enforce contingency plans.
• Assist with airline refunds, ensuring they are processed within guidelines.
• Investigate ADM's; dispute with airlines if required.
• Keep E‑tracker refunds up to date and process from reports.
• Assist the reservations team with fare queries; liaise with scripting company.
• Release fares into Galileo.
• Address discrepancies on the TINS report.
• Handle fare queries from online partners; release fares correctly into GDS.
• Complete rebooking of flights, hotels and transfers when needed.
• Provide out‑of‑hours support on a rota basis or to cover sickness.

• Excellent fare and ticketing knowledge.
• Proficiency with GDS platforms:
  Amadeus, Gal, Worldspan.
• Strong communication skills.
• High attention to detail.
• Strong customer focus.
• Good organisational skills.

Starting salary is up to £30,000 per annum, dependent on experience, and includes additional benefits. There is also additional pay for out‑of‑hours emergency cover (2 weeks out of
6).

Please attach your CV when applying. For further information, contact the recruitment team. If this role is not the right fit, but you have travel industry experience and are keen to find a new opportunity, please send your CV – we may have another suitable position. UK‑based candidates with the right to work are eligible to apply.

Following the instructions to apply, attaching your CV. For any further information, please call the provided phone number or email address. Unfortunately, we are unable to respond individually to unsuccessful candidates due to the high volume of applications.