Station

Position: Station staff
Location: Poplar

Job Title:

Station Staff

Location:

Across DLR Network
Salary: £16.45per hour + holiday pay

Hours:

15 - 35 hours weekly - 7-hour shifts (start times may vary: 05:30, 12:30, or 18:00 - TBC)
Training

Start Date:

TBC

About the Role:

We are seeking Station Staff to join our teams at TST Events to help our client with various roles across the DLR Network. This role is critical in ensuring the highest levels of customer service and operational support. As the first point of contact for passengers, you will play a vital role in creating a positive and welcoming station experience.
This is an excellent opportunity for customer-focused professionals who thrive in fast-paced, dynamic environments and are committed to upholding service excellence to a supervisory standard.

Key Responsibilities:

* Provide exceptional customer service to all passengers, assisting with inquiries, directions, and travel information.
 
* Manage passenger flows efficiently and ensure station safety at all times.
 
* Respond promptly and professionally to passenger concerns or incidents.
 
* Oversee station standards and assist with day-to-day operations to meet supervisor-level expectations.
 
* Support passengers during disruptions, ensuring clear communication and calm assistance.
 
* Maintain a professional, approachable demeanour while managing station challenges.
 
* Collaborate with colleagues and station management to achieve service goals.
 
* Help run and manage teams with Planned events across the network.
 
* Provide Care and assistance to Passengers with assistance needs.
Requirements:
 
* Proven experience in customer service, ideally in a fast-paced or transport environment.
 
* Strong communication and interpersonal skills with a focus on problem-solving and professionalism.
 
* Ability to work shifts starting as early 05:30, 12:30, or 18:00 as rostered.
 
* Physically fit to undertake the role, as a full medical assessment will be required for successful candidates.
 
* Willing and able to start at Poplar as main start finish location.
 
* Reliable, flexible, and committed to providing excellent customer service.

What We Offer:

* Competitive hourly rate of £16.45 per hour plus holiday pay.
 
* Comprehensive training and support to help you excel in the role.
 
* The opportunity to work in a dynamic, customer-facing environment at a busy DLR station.
 
* Development opportunities to enhance your skills and career in transport services.

How to Apply:

If you are customer service-focused, reliable, and ready to take on this exciting role, we want to hear from you!
Apply today to ensure you place