Advisor, Customer Service​/HelpDesk

Leading Housing Association requires a Renewals Adviser to manage tenancy renewals, negotiate terms, ensure regulatory compliance, and enhance customer satisfaction to increase rental income and extend customer tenure.

Responsibilities:

Efficiently manage the renewal of tenancies, negotiating terms that benefit both the tenant and the organisation while ensuring legal and regulatory compliance.

Implement strategies to retain tenants through excellent service and effective rent setting, contributing to growth and customer satisfaction.

Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards.

Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies.

Manage change of sharer requests and ensure customers receive a first-class service at all times.

Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation.

Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved.

Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes

Experience and skills:

Dedicated to providing excellent customer service, ensuring all interactions and processes are handled professionally and with attention to detail.

Ability to analyse market trends and customer feedback to develop effective renewal strategies that improve customer retention and satisfaction.

Strong communication skills, capable of effectively negotiating and explaining tenancy terms, and engaging with stakeholders at all levels.

Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service.

Effective IT skills, particularly in MS Office, with the ability to manage data accurately and efficiently.

Property Mark or TPI level 2 qualification to be achieved within the first 6 months.

19.49 ph PAYE - 25.77 ph Umbrella