Booking Coordinator

Overview

Join to apply for the Booking Coordinator role at Neighbourly
.

At Pimlico, we're not just London's largest independent servicing and maintenance company—we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.

Purpose Of Role

The Booking Coordinator role is a crucial part of our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.

• Proactively engage with customers to understand their needs and convert these interactions into booked services.
• Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.
• Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
• Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer’s issue.
• Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.

• 8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.

• Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
• A proven track record of converting enquiries into tangible sales.
• Exceptional communication skills, essential for building rapport with our client base.
• Ability to multitask and navigate various communication channels in a high-energy setting.
• Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and customer engagement.
• Great attention to detail – ensuring information is collated and recorded accurately.

• Sales:
  Ensuring high conversion and opportunities to assist customers.
• Customer Service:
  Delivering a seamless booking experience with empathy and professionalism.
• Administration:
  Excellent attention to detail to ensure information is accurately recorded.

Full-time, Permanent

• 31 days annual holiday
• Birthday day off – after 12 months service
• Canteen
• On-site gym
• Employee Assistance Programme
• Life assurance

PIM UK Pimlico