Careline Advisor - French and Dutch Speaker

Careline Advisor - French and Dutch Speaker

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Job Title:

Careline Advisor – Multilingual Speaker
Clients:
Danone
Salary: £29,500

Location:

Konecta UK, 8 Harbour Exchange Square, London, E14 9HF

Hours:

40 hours per week
Operational hours:
Monday to Friday 7:30am – 4pm / Saturday 8am‑1pm

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for consumers of the entire range of Danone products, handling queries and consumer complaints about these products and their consumption. You will work alongside fluent subject matter experts, quality and knowledge specialists, to ensure consumers receive the quality of care expected while following Danone procedures and quality processes.

• Handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution.
• Support day‑to‑day social media operations, including proactive and reactive conversations of specific brands.
• Publish, monitor, and moderate social engagement, including responses to complaints received on social and digital channels in line with brand tone of voice.
• Respond to consumer queries in French, Dutch, and English.
• Work flexible shifts and support operational hours as required.

• Fluent French and Dutch speaker.
• Excellent interpersonal skills; ability to communicate effectively and empathically with a wide range of consumers and the public.
• Ability to take ownership of each customer journey, anticipating needs and finding personalized solutions.
• Customer care experience, preferably within the food industry sector.
• Strong interest in food and foods for special medical purposes.
• IT skills: ability to use Google Suite and Microsoft Office; strong typing skills; CRM knowledge such as Salesforce is a plus.
• Self‑motivated and a team player.

We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide.

• Konecta UK working culture of fun and sociable team environment.
• Pension Scheme.
• Eye test vouchers and discounts.
• Discounted corporate gym membership with Nuffield.
• Involvement with local charities and fundraising days.
• Campaign specific benefits including discounts, incentives and prizes.
• Recommend a friend scheme paid reward of £500 +.
• Apprenticeships qualifications and career flight path schemes.
• Perk Box:
  Recognition and reward schemes.
• Cycle to work scheme.

With given notice, Konecta reserves the right to change your working hours. While you will be supporting the Danone contract, whose opening hours are 8:30am – 5pm Monday to Friday and 9am – 2pm Saturday, your Konecta contracted hours will be 8am – 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.

Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction covering the Data Protection Act and other systems and soft skills training.

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy, and call quality targets. Growth and development are encouraged and supported, and over time the team member will have the opportunity to progress their role and take on additional duties, with added responsibility rewarded with a salary increase.