Customer Service

From shopping and entertainment to business services, customers expect a high level of service when making purchases. That’s why excellent customer service is essential for any business that wants to succeed and build lasting customer loyalty.

Customer service is a vital skill that benefits everyone—regardless of your role or industry. It’s a transferable skill that stays with you for life.

This practical course provides the fundamentals of excellent customer service. Whether you’re new to the field or looking to refresh your skills, it’s a great starting point.

• How to meet and exceed customer expectations
• The impact of customer service on business success
• How to turn customer problems into opportunities

You need access to a good internet connection and a laptop, computer or tablet device for classes and will need to upload coursework. If you do not have a suitable device, please speak to an IAG advisor or your tutor about the Laptop Loan Scheme.

• you live in a London /Greater London Borough*
• you are not in full time education
• you have not achieved this qualification before
• you are aged 19 or older on 31st August 2025
• Have permission to live in the UK for at least 12 months and the VISA is valid for the duration of the course

If you don’t have permission to live in the UK for 12 months there are exemptions which can be discussed with the IAG advisor who will contact you.