Customer Service Specialist Level 3

Overview

Enhance Your Customer Support Skills

A customer service specialist is a professional dedicated to providing direct support across all sectors and organisations. As an advocate for customer service, you handle complex and technical requests, complaints, and inquiries, often serving as an escalation point for challenging issues. Your expertise in your organisation's products and services allows you to share knowledge with your team and improve service through data analysis.

You effectively use various IT systems and digital technologies in diverse environments, including contact centers, retail, webchat, and other customer service points.

• Collaborate with colleagues, parents, and professionals to meet each child s needs.
• Use play to support children to understand and encourage healthy life choices.
• Identify and report safeguarding and child protection concerns.
• Engage in self-reflection and professional development.
• Ensure children s safety, hygiene, and a clean environment.
• Work with parents to enhance children s outcomes and wellbeing.
• Plan and organise activities to support children s learning.
• Communicate with children to support their development.
• Maintain accurate records of children s needs and progress.
• Support the wellbeing of all children, including those with additional needs.

We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner s needs. Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.

• Entry level

• Full-time

• Other

• Education