Customer Service & Reservations Agent – Heathrow

Customer Service & Reservations Agent – Heathrow

Are you passionate about customer service and sales? At QDrive Performance, you’ll
showcase your skills by ensuring our clients receive an effortless, five-star booking
experience. You’ll manage reservations, support our luxury fleet, and be the friendly face of
QDrive at Heathrow.

YOUR ROLE AT QDRIVE

• Create premium rental experiences by maximising service and upsell opportunities.
• Advise international and VIP clients in person, by phone, and via partner concierge teams.
• Prepare contracts and manage payments.
• Oversee a luxury fleet of vehicles, advising on upgrades and extras.
• Support with vehicle handovers when required.

YOUR SKILLS MATTER

• Sales Talent: Confident in upselling and building client trust.
• Experience: Background in rent a car or travel.
• Communication: Professional, polished, and multilingual skills a plus.
• Flexibility: Able to work shifts, including weekends and bank holidays.
• Driving Licence: Full UK licence.

WHAT WE OFFER

• Competitive base salary + commission (OTE £35,000+).
• Staff rental scheme for family & friends.
• Paid training and development opportunities.
• Employee wellbeing and support programmes.

ABOUT US

QDrive Performance is London’s premium rent-a-car and chauffeur company, with a focus on luxury vehicles and world‑class service. From Heathrow HQ, we serve hotels, private clients, and corporate partners across London and beyond.