Business Process Consultant

Overview

In this role, you will support the analysis and improvement of business processes across client organisations. You'll help teams understand current ways of working, identify pain points, and design practical improvements.

• Support end-to-end process mapping and documentation (e.g. workshops, interviews, process diagrams)
• Assist with workshop facilitation, requirements gathering, and stakeholder interviews
• Help identify pain points, root causes, and improvement opportunities
• Contribute to prioritisation activities and problem framing sessions
• Use data and insights to support recommendations and track outcomes
• Support change and adoption activities, including impact assessments
• Produce clear, high-quality client deliverables
• Collaborate with wider delivery teams to coordinate activities and maintain progress
• Contribute to internal knowledge sharing and continuous improvement
• Take ownership of smaller work streams with support from experienced consultants as you grow

• Some experience in consulting, business analysis, or transformation-related role
• Workshop facilitation or co‑facilitation
• Requirements gathering and stakeholder interviews
• Process mapping (e.g. BPMN or similar approaches)
• Identifying business pain points and improvement opportunities
• Prioritisation and value/benefits mapping
• Supporting change initiatives or business improvement projects
• Using qualitative and/or quantitative data to support recommendations
• Strong communication skills with both technical and non-technical audiences
• A structured approach to problem solving
• Good coordination and organisational skills
• A collaborative mindset and willingness to learn

• Exposure to Lean, Six Sigma, or continuous improvement methodologies
• Familiarity with tools such as Soroco

London, England, United Kingdom

Hybrid role: client site or CGI office 1-2 days per week on average.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to obtain it.

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4
  
  Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme