Customer Value Consultant

Customer Value Consultant Purpose of the Role

AI is changing how businesses think, decide and grow, and we’re at the forefront of that shift. We’re looking for a commercially astute, consultative leader who can translate powerful AI insight into strategic action. As a Customer Value Consultant, you’ll help enterprise customers move from data to decision to measurable value and growth.

This role exists to:

• Shift customer mindset and engagement from “what happened” to “why it mattered”
• Help them move from insight to value creation, to commercial exploitation
• Enable customers to confidently position insight, value and growth opportunities in their own organisations and the markets that they’re operating in

• Own value-led relationships across a portfolio of strategic customer accounts
• Lead senior stakeholder conversations focused on outcomes, impact, and growth
• Identify opportunities for customers to extract additional value from existing insight

• Translate complex datasets into clear, commercially compelling value narratives and growth hypotheses
• Work alongside BI and data teams where required, but retaining ownership of what the data means, why it matters, and how it drives action
• Help customers frame and communicate the commercial and strategic impact of their data to their customers and markets

• Introduce and position HublAI, Hublsoft’s agentic AI system for business value creation
• Lead customer engagement around Growth Mining, Hublsoft’s approach to identifying revenue and expansion opportunities
• Act as a bridge between customer ambition and Hublsoft’s evolving capabilities

• Support renewal and expansion conversations through a consistent focus on value
• Feed customer insight, challenges, and opportunities into product and roadmap discussions
• Help shape Hublsoft’s value-led customer success approach as the business scales

• Consulting, advisory, or value-led customer role (e.g. consulting firm, analytics consultancy, strategy, or transformation environment)
• Significant experience working directly with technical data to generate commercial insight - not simply receiving analysis from others
• Experience working with senior stakeholders and customers, within complex technical service providers

• Strong commercial and strategic thinking
• Highly data-literate and analytically confident — able to interrogate datasets, spot patterns, challenge assumptions and draw meaningful conclusions
• Ability to convert data into persuasive executive narratives and value cases
• Comfortable leading ambiguous, outcome-focused conversations
• Curious and credible around AI, growth, and data-driven decision making

• Customer-centric and outcome-driven
• Confident, articulate, and trusted
• Collaborative, with a bias towards action and impact

• Customers clearly articulate the value and impact of their use of Hublsoft (this isn’t about them adopting the platform – it’s about…