Head of Product - Supply Chain & Logistics; FTC

Summary

As a Head of Product you will lead the Product Management function to be passionate about building products that customers love, directing the function from design and build through to launch and maintenance.

You will act as the ‘voice of the customer’ at the intersection of technology and business and be the primary driver of the groups/domain vision overseeing the development and management of the Product roadmaps based on the business strategies. You will be prioritising work to maximise customer and business value and work as an equal partner alongside our Engineering and Technical Programme Delivery Leaders to measure and drive the success of the domain products, ensuring solutions are valuable, viable, usable, and feasible for the customer.

You will be defining and tracking success measures, balancing short term goals with longer term objectives and make data driven decisions on whether to adjust, refine or pivot.

As Head of Product, you will be a domain expert overseeing the innovation and improvement of the products, analysing market and competitive conditions, utilising your experience to set a product vision that differentiates and delivers unique value based on customer demands.

You will play a key role in shaping the Product Management discipline to help bring about an innovative, product-led culture that allows M&S products to be built at scale with high agility and as a leader, drive, coach and support the continuous maturity of the Product Management Community.

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

• Lead and set the strategic direction for a portfolio of Supply Chain & Logistics products, owning the long‑term vision, product strategy and OKRs to deliver measurable customer, operational and commercial outcomes across the value chain.
• Partner with senior stakeholders across Technology, Supply Chain, Logistics, Operations and Commercial to align priorities, shape investment decisions, and evangelise the product roadmap and value delivered.
• Drive best‑in‑class, customer‑led product development across planning, fulfilment, transport and warehouse capabilities, using market insight, data, experimentation and competitor analysis to ensure resilient, optimised solutions.
• Ensure effective end‑to‑end product lifecycle management across the domain, including prioritisation, business case development, launch readiness, adoption and ongoing optimisation, with success measures clearly defined and tracked.
• Build, lead and inspire high‑performing product teams, acting as a mentor and coach to Product Managers, embedding agile and Dev Ops ways of working, and fostering a strong product‑led culture within Supply Chain & Logistics.

• Extensive experience leading complex digital or technology‑enabled products within a Supply Chain & Logistics…