Ocado Commercial Planner

Overview

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

Join our team as an Ocado Commercial Planner!

We’re looking for a detail-oriented and proactive individual to help drive M&S trade on Ocado. In this role, you’ll lead digital content improvements, analyse data to uncover growth opportunities, and support governance across our partnership programme. You’ll work closely with cross-functional teams to ensure our products shine online and deliver exceptional customer experiences. If you’re organised, analytical, and passionate about making an impact in a fast-paced environment, we’d love to hear from you!

• Lead digital content improvements, including imagery upgrades and optimising product descriptions using AI tools
• Monitor and report on product reviews, providing insights to support product development and technical teams
• Analyse financial and customer data to identify growth opportunities and inform commercial strategies
• Support governance and programme delivery, including preparing materials for Steering Groups and partnership meetings
• Facilitate cross-functional collaboration between M&S and Ocado teams and maintain trackers for key deliverables

• Strong attention to detail and a passion for digital content
• Excellent communication and partner management skills
• Highly organised, with the ability to manage multiple work streams and deadlines
• Analytical approach, capable of interpreting data to draw actionable insight
• Proactive, adaptable, and collaborative with a strong sense of ownership

What’s in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you + 1 household member (after probation)
• Competitive holiday allowance + option to buy more
• Discretionary bonus schemes linked to performance
• Strong pension + life assurance
• Tailored induction + training from day one
• Perks and savings via M&S Choices portal
• Market-leading family policies (parental, adoption, neonatal leave)
• 24/7 wellbeing support (GP access + mental health services)
• 1 paid volunteer day a year

Everyone’s Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

#LI-Hybrid #hybrid role