Business Manager

Overview

We consider all types of flexibility, including locations, hours and working patterns. We make health happen. Working in our Group function technology team you'll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe. No matter your role, you'll have an opportunity to do work that matters.

Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

• Assist the pillar lead develop their staffing sourcing model changes, adoption of a new professions model, upskilling plans / L&D activities, designing and embedding new ways of working, as well as ongoing colleague engagement and culture
• Drive robust cost management across the pillars, providing visibility of total costs incurred to run the pillars and where those costs are accounted for, leveraging existing cost management processes and championing amendments to BAU cost management processes
• Provide/utilise data and systems analysis to define metrics to monitor and report the efficacy and efficiency of the workforce, platforms and products
• Support commercial leadership with a focus on cost to serve, financial planning and management, vendor cost management as well as supporting the building of effective and transparent cost allocation methodologies for shared platforms and internal /functions’ products as we shift to a reuse model and Fin Ops
• Drive a culture of measurement and actionable, data‑driven decision making across the function to improve the products and services we provide
• Support the ongoing generation, presentation, storytelling and communications of the platforms/internal products’ strategy, performance and progress in conjunction with the Market‑Unit‑wide communications and Tech Office teams
• Perform lightweight PMO oversight of projects or other initiatives governed by the central Transformation office, ensuring alignment with organisational goals and objectives as well as change processes

• Proven track record in a comparable role
• The ability to understand business and deliver the business performance needed to achieve our purpose and goals
• Data management experience, including data analysis, Power BI, continuous improvement of data quality and standards
• Excellent standard of written and presentation skills with high proficiency of working in Excel
• Experience of collaborating with senior business and technology leaders to achieve outcomes
• Strong influencing skills across stakeholders, colleagues and external vendors

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts