Operations Business Management, Support Analyst

The Operations Office provides timely, accurate and appropriate operational services to both internal and external customers of MUFG across various entities and locations. 'EMEA Operations' represents MUFG Operations, London and the regional Operations Office for EMEA. The Operations Business Management team ensures smooth running of Operations, involving taking the lead on management information, general administration and process improvement initiatives.

The role requires strong organizational skills, a high attention to detail, and the ability to multitask in a fast‑paced corporate environment. We strive for operational excellence and are looking for innovative individuals to help us streamline processes and improve overall efficiency, supporting the EMEA Operations division and the Business Management team in enabling the smooth running of the Operations function, including general administrative duties.

• Support the smooth running of EMEA Operations by working closely with the Business Management team to deliver on various initiatives and requirements, including general coordination, gathering information across Operations, support in the production and analysis of management information, etc.
• Provide administration support for governance or committee meetings attended by the Operations Management team.
• Coordinate ensuring key policy and procedure documents are kept updated within Operations, e.g. Operations Business Continuity, internal organisation charts and internal policy documents.
• Maintain EMEA Operations organisation structure materials aligned with Management Information data.
• Manage email distribution lists for the EMEA Operations team.
• Assist in the cost control management of Operations (raising procurement application requests in line with policies and budgets, centrally coordinating invoices).
• Manage training requests ensuring they are in line with overall Learning & Development priorities and budgets.
• Maintain and promote Operations’ intranet pages to ensure accurate and up‑to‑date information is available to all staff.
• Collaborate with MUFG networks and support the Culture Influencer network within Operations to develop and implement culture action plans.

• Provide day‑to‑day administrative support to the Operations Management team and wider Operations.
• Act as the point of contact for general administrative queries across Operations, dealing with high‑level queries and the management of highly sensitive and confidential information.
• Coordinate and support the Operations Management team to ensure meeting materials are prepared and available in advance, and any actions/requests assigned to EMEA Operations are monitored, tracked and appropriately prepared for by due dates.
• Arrange business travel and entertainment ensuring adherence to MUFG policies for managers in Operations.
• Process expenses timely and accurately resulting from any travel and/or entertainment.
• Organise meeting logistics where required, including managing room bookings, technology and video conferencing, and ordering catering as required.
• Manage Operations events together with the wider Business Management team, such as Town Halls and the annual Regional Operations meeting in London, liaising with facilities, vendors/suppliers, stakeholders and attendees to ensure smooth execution.

• Knowledge and experience within a regulated and organisationally complex environment preferred, ideally in the financial services sector.
• A high‑performing individual with strong understanding and knowledge of MUFG (or a similar institution), its businesses, opportunities and challenges confronting our firm.
• A team player with excellent interpersonal and communication skills, able to collaborate well with individuals at all levels of the organisation, including senior stakeholders within EMEA, international locations, and Tokyo.
• A proactive, motivated self‑starter with a positive attitude, eager to learn new concepts quickly, able to work independently and prepared to get involved in all activities required to successfully deliver the role.
• An agile individual with a calm approach, capable of working well in…