Planning Manager, Amazon Flex; EU

At Amazon, we’re working to be the most Customer‑centric company on earth. One customer experience we’re constantly looking to elevate is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring their orders are delivered where and when they need them – quickly, accurately, and cost‑effectively. To meet this goal, Amazon is continually striving to innovate and provide best‑in‑class service levels through pioneering new products and services in the last‑mile delivery space.

We are building a world‑class last‑mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors—called delivery partners—to make deliveries to our customers.

The Amazon Flex EU team is looking for an analytical, results‑oriented person to drive Flex planning across businesses. In this role, you will be responsible for understanding the breadth of activities covered by the Flex planning function for the UK, executing these activities with excellence, and continuously improving for scale. You will own multiple processes within the EU planning function.

• Perform daily/weekly/monthly/quarterly deep dives on metrics and provide paths to green where applicable.
• Own key metric forecasting for annual and quarterly planning cycles.
• Create EU‑wide processes that help deliver on cost, fill, performance, and DPx goals in partnership with business teams and central operations.
• Drive process improvements and standardization in partner teams to deliver on these goals.
• Represent Flex as a channel in business/partner reviews, voice concerns, and drive leadership decisions to mitigate issues.
• Drive automation, process improvement, and cost initiatives.
• Interact with senior‑level audiences (including directors) from both internal and external teams.

• Strong knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, and more.
• Experience working cross‑functionally with tech and non‑tech teams.
• Experience in program or project management.
• Experience creating process improvements with automation and analysis, or communicating results to senior leadership.
• Experience in supply chain, such as contracting, demand management and/or planning and procurement, and supply chain operations.
• Knowledge of database systems and SQL, and experience using managed ML/AI solutions.

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