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Senior Complaints Transformation Lead — Banking Ops
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-01-19
Listing for:
Emagine Consulting
Full Time
position Listed on 2026-01-19
Job specializations:
-
Business
Risk Manager/Analyst -
Management
Risk Manager/Analyst
Job Description & How to Apply Below
A high-end consultancy firm in the UK is seeking a Senior Leader to implement an outsourced complaints management service for a Business and Commercial Bank. This role is pivotal in ensuring compliance with UK regulations while delivering operational excellence. The candidate must have extensive experience in managing complaints operations and a strategic mindset to drive improvements. The successful individual will be involved in governance, stakeholder management, and enhancing customer outcomes through automation and analytics.
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Position Requirements
10+ Years
work experience
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