Senior Manager, Global Strategic Accounts – Retail

Description

Essential Responsibilities:

• Lead complex projects of diverse scope requiring an understanding of current business trends.
• Determine methods and procedures for new or special assignments.
• Drive product adoption and ensure clients are enabled on key products.
• Advocate for customer needs with cross-functional teams to drive effective sales motion.
• Support merchant retention and identify opportunities for upsell and cross‑sell.

Expected

Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

We are seeking a Senior Manager to lead and grow a portfolio of strategic retail merchants headquartered in Europe. These merchants include a mix of major retail brands, premium retailers, and luxury houses with high expectations for customer experience and partnership quality.

You will own the commercial and strategic direction of your accounts while bringing strong product acumen — shaping merchant requirements, influencing internal product direction, and ensuring our solutions evolve in line with client needs. The role requires a consultative approach, strong relationship management skills, and the ability to navigate complex, multi‑market organizations.

This job requires leading complex projects and participating in problem resolution for Pay Pal’s top global merchants. A Sr Manager would focus on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty:

• Lead complex projects of diverse scope requiring an understanding of current business trends.
• Determine methods and procedures for new or special assignments.
• Drive product adoption and ensure clients are enabled on key products.
• Advocate for customer needs with cross‑functional teams to drive effective sales motion.
• Support merchant retention and identify opportunities for upsell and cross‑sell.
• 8+ years relevant experience and a Bachelor’s degree or any equivalent combination of education and experience.

• Manage a portfolio of strategic European retail merchants, including premium and luxury brands with elevated expectations around service and execution.
• Build long‑term strategic account plans with a consultative approach, ensuring Pay Pal’s solutions support merchant growth and deliver strong customer experiences.
• Act as a trusted senior advisor to commercial, product, and technical stakeholders.
• Interpret merchant requirements and translate them into actionable insights for internal teams, influencing prioritization where appropriate.

• Lead commercial negotiations (pricing, renewals, expansions) with a thoughtful and consultative mindset, tailored to each merchant’s brand and global strategy.
• Maintain a deep understanding of Pay Pal’s product suite, APIs, platform capabilities, and integration models to guide merchants through solution decisions and performance optimization.
• Monitor account performance and product adoption to identify risks, trends, and growth opportunities.
• Partner closely with Product, Solutions Engineering, Integrations, Customer Success, and Operations to ensure seamless launches and consistent operational excellence.
• Identify friction points in the merchant experience and proactively propose enhancements.

• Stay informed on European retail dynamics, customer behavioral trends, and commerce technology evolution.
• Apply these insights to shape strategic account plans and provide guidance to merchants, particularly those investing in elevated customer experiences.
• Share market feedback with internal teams to influence product roadmaps and improve merchant outcomes.

• 8+ years of experience in strategic account management, enterprise partnerships, or product‑influencing commercial roles.
• Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech.
• Experience working with premium or high‑expectation brands (a plus, not a requirement).
• Demonstrated ability to…