Freelance Event Operations Manager Public Events

Freelance Event Operations Manager - (Public Events)

Department: Freelancers

Employment Type: Freelance

Location: Shoreditch, London

Reporting To: Operations Manager / Head of Operations 경기>

Compensation: £150 - £350 / day

KERB Events Limited provides our services at many Jerome live events, including at venues such as Natural History Museum, Roundhouse, Old Billingsgate, and Drumsheds.

Please note: The advertised day rate is indicative only and will vary depending on the event, role, the scope of responsibilities, seniority, and the individual’s experience.

Reporting to the KERB Events Operations Managers / Head of Operations, you will be responsible for managing the operational needs and successful running of a range of events across a variety of venues across London on a freelance basis. This role is well-suited to someone who is hungry to get involved with KERB, with a keen eye for detail, good communication skills, understanding Health & Safety principles, and previous experience of operating & managing large scale events with multiple stakeholders.

We need passionate, enthusiastic team players to deliver excellent experiences for our customers, traders and the client. The role encompasses ensuring the day-to-day operation runs smoothly, working with the KERB team, Trader Membership and site teams to ensure all health and safety practices are implemented fully. Stakeholder management, quality control (this includes eating!) and customer engagement all feature prominently.

A grasp of the street food world and previous experience working on a stall is a big plus. We need a can‑do character with the ambition and expertise to push our London based events to a new level.

• Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
• Overseeing load ins/outs of the traders and bars, being physically present to support
• Managing the onsite bars, stock control and people management
• Working with the Health and Safety team to ensure all required health and safety practices are being followed
• Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary.
• Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
• Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
• Customer engagement – being the voice and face of KERB on the ground
• Focusing on the guest experience and developing ways to enhance this
• Reporting on weekly set KPIs including stock takes, operational excellence, Customer and Team satisfaction
• Adhering to the venue and KERB's procedures and rules, whilst maintaining clear communication at all times

• Able to travel to necessary locations within London
• Understanding of safe heavy lifting practices
• A clear and detailed understanding of UK health and safety practices
• Able to define and deliver exceptional hospitality and service
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• Able to identify increased sales opportunities across the site
• Demonstrable operational knowledge of electricity, gas and food service operations and troubleshooting
• Experience in bar and stock management
• Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
• Proactive / self-starter able to focus and operate as part of a team and independently
• An  to understand street food industry and wider food scene of London
• Strong understanding of EPOS/till set‑up and management - we use Good Till
• Positive and flexible attitude, with the ability translates and able to problem‑solve

• Team socials
• The opportunity to work across some of the UK’s most exciting food, music, كۆر & sports events as a representative of the UK’s premier street food brand
• Generous discount on all KERB food & drink

Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity  actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.