Senior Account Manager

ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want, and need to do. Are you passionate about the Mass Participation sector? Whether you are a runner, cyclist, triathlete, mud run hero or anything in-between, we’re looking for a Senior Account Manager to drive revenue through successful management and growth of our assigned book of business.

This is a remote, UK‑based role requiring flexible hours.

• Drive revenue by minimizing customer attrition and increasing sales to our base business.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewal for assigned book of business.
• Manage annual database setup for all databases tied to client accounts.
• Develop and maintain a business consultant relationship with client decision‑makers.
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market‑specific content valuable to client growth.
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
• Relay market knowledge and client expertise to influence internal stakeholders.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client "pain points" and issues.
• Liaise between teams to facilitate resolution of technical issues.
• Handle messaging and objection handling with clients regarding technical issues.
• Early identification of at‑risk clients and elevate potential risks or challenges to manager.

• Proven experience and success in external client and/or project management, preferably in a software sales setting.
• Advanced communication (oral and written), objection‑handling, and conflict management skills.
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred.
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences.
• Resourceful and able to adapt and respond quickly to change.
• Demonstrated ability to prioritize and multi‑task in a fast‑paced, deadline‑driven environment.
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision.
• Ability to collaborate as a productive and active team member.