Operational Analyst

Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Operational Change Analyst

• This is a great opportunity for an experienced Bordereaux or Data Technician who wants to use their knowledge to focus on process improvement and change delivery.
• Full time position: working 5 days a week.
• Working within a dynamic department looking to automate and streamline processes.

• Fantastic opportunity for exposure to senior leadership and C-suite teams.

The role entails identifying inefficiencies in our existing processes and working with our technical teams to design, test and implement solutions. Data is at the heart of what we do, the ideal candidate will have excellent knowledge of data integrity principles, automation and efficiency, alongside a strong knowledge of insurance and bordereaux processes. The role will be key to supporting all change impacting the operations department, owning coordination with all key teams to ensure continued service to our stakeholders.

This role suits someone who has been working in the delegated data space for several years, has been responsible for ensuring accuracy and compliance with Lloyd’s V5.2 standards and has wanted to be more involved in the delivery of technology to support these operational processes. The ideal candidate wants to have responsibility for process improvement, be involved in onboarding technology and implement solutions which harness the power of data.

The successful candidate will be the face of Bordereaux Operational improvement, so we need someone who is comfortable with being a key contact, who can breakdown challenges presented by others in a meaningful way and can effectively prioritise communication alongside hands on testing and analysis. The role will come with great exposure to DUAL’s senior leadership and business unit managing directors.

Successful candidates who can demonstrate business improvements will have potential involvement in wider Operations-led initiatives.

The Role

The role offers the successful candidate exposure to:

• Lloyds and Company market business
• UK and International risks written via underwriting teams in 19 locations
• Decision making on large, technology projects
• Directly working with extensive network of brokers and capacity providers
• Senior leadership and C-suite
• End-to-end change management processes, budgeting and planning

Key Responsibilities / Accountabilities

• Maintain and support development of tracking and reporting tools to manage change in Operations.
• Proactively coordinate and collaborate with teams to ensure smooth onboarding of new/renewing business and other operational change.
• Support the Head of Operations with information gathering, reporting, facilitation of change and coordination of meetings between teams.
• Self-driven development to understand the DUAL landscape and processes.
• Provide design thinking and expert knowledge supporting deliverables that underpin our strategy.
• Help to develop optimal bordereaux and reporting solutions that deliver stakeholder requirements, demonstrable efficiency improvement and robust reconciliation.
• Responsible for investigating operational issues, problems, and new opportunities.
• Recommend improvements / solutions to problems to senior leadership that are in line with operational objectives.
• Evaluate and provide assessment and alignment of potential work items in backlog to operational objectives, specifying realistic contributions to strategy and target outcomes.
• Provide initial high-level options for solution design and business impact.
• Collaborate with other technical…