Vendor Operations Manager

London, United Kingdom | Posted on 11/13/2025

Our client is seeking a Vendor Operations Manager for 6 months remote role.

We are seeking a highly skilled and experienced Vendor Operations Manager to support Meta’s Product Quality Experience & Vendor Management teams through the governance of vendor resource access to Meta tools, database management, coordination of vendor business reviews, and ensuring compliance with all corporate and team training requirements. The ideal candidate will have a strong background in vendor and project management, excellent communication skills, and the ability to work well under pressure.

• Coordinate the onboarding and offboarding of Vendor Workers on Meta’s proprietary tools and corporate systems by working closely with Vendor Companies and the Meta Contingent Workforce team in compliance with company policies.
• Maintain a large database of approved, active Vendor Workers and support their periodic systems access renewals.
• Develop and manage a comprehensive database containing information of all vendor workers ensuring the database remains up-to-date with any cost center, CWAM, product area or similar modificationsli>
• Review, prioritise, and track progress of issues that affect vendor worker tooling access.
• Create vendor-specific tooling permission rule sets.
• Stay up-to-date via internal discussion and collaboration groups on Meta’s evolving policies and training applicable for vendors.
• Vendor Performance Management & Operations
• Coordinate business review meetings (Q  & M ) with vendor contacts and internal stakeholders.
• Working with vendors to ensure all assignments are understood, timelines are followed, and deliveries completed correctly and on time.
• Using google suite tools, create surveys and compile results; create presentations.
• Develop a system to record and maintain outcomes and related follow-up actions.
• Implement process modifications as per action items and follow-ups identified.
• Support and collaborate with internal cross-functional teams and stakeholders (Program Management, Product Quality and Experience, Engineering, etc.) to achieve mutual goals.
• Business Management
• Support the preparation of various reports related to headcount, purchase tracking, budget transfers across different product teams, cost savings through the use of accurate tracker documents.
• Facilitate the creation of Purchase Requests/Orders and follow up with relevant teams to resolve any issues that may arise.
• Ensure compliance of vendor invoices and oversee the process of checking, approving, and tracking them using a tracker document.
• Process Improvement & Documentation
• Improve and optimize internal and external end-to-end processes and workflows related to vendor onboarding, resource management, budget transfers; maintain proper documentation.
• Create and update 'how-to' guides for the PQX Wiki page, including any new or improved processes.
• Work with internal tooling teams to document issues and potential improvements to vendor tooling infrastructure.
• Record and address lessons learned from past issues.
• Ensure standardised file formats and folder structure are maintained.

• Strong attention to detail to effectively analyse existing processes for improvement opportunities and create accurate, comprehensive, and consistent process documentation.
• Self-motivated with strong problem-solving skills.
• Excellent organization and planning abilities.
• Advanced proficiency in Microsoft Excel and spreadsheet management, leveraging these tools to drive data decision-making, streamline vendor operations, and ensure accurate business reporting across all aspects of vendor and business operations.
• Strong financial management skills and ability to analyse complex data to support making informed business decisions.
• Proficient in database management (online and offline types).
• Strong verbal and written communication skills.
• Ability to prioritise, escape, and solve problems efficiently.
• Familiarity with Microsoft Office and G Suite.

• 5+ years of experience with vendor and/or project management.
• Experience in financial management with a strong background in budgeting, forecasting, and financial analysis.
• BA/BS in relevant discipline.
• Ability to communicate clearly and efficiently.
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment.

• Experience working in business process tools.
• Familiarity with Meta Platforms (i.e. Facebook, Instagram, Messenger and Oculus).
• Data analytics and visualisation.

• BA/BS in relevant discipline.
• Healthcare contribution and inclusion in company pension scheme.
• Work laptop and phone.
• 25 days annual leave (pro-rata) plus paid bank holidays.
• Expanding workforce with potential for career progression for top performers.