Relationship Manager

Relationship Manager – Crypto Team

Join Paysafe, a leading payments platform, as a Relationship Manager on our Crypto Team. You’ll manage a portfolio of Paysafe Crypto clients and third‑party merchants, building strong, long‑lasting relationships with key stakeholders.

Paysafe is a global payments platform that facilitates seamless consumer and merchant transactions. With 29 years of experience and an annualized transactional volume of $152 billion in 2024, Paysafe connects businesses and consumers across 260 payment types in 48 currencies worldwide.

• Deliver exceptional service and support to merchant accounts, handling both routine operational requests and complex projects or integrations.
• Gain insight into each merchant’s business model to position and upsell Paysafe solutions, driving portfolio growth and optimizing payment performance.
• Collaborate with Marketing and Product teams to create tailored marketing initiatives that enhance merchant partnerships.
• Achieve revenue targets within assigned accounts through consultative engagement and proactive leadership.
• Monitor merchant processing activities, analyze trends, and communicate key insights to clients to support informed decision‑making.
• Conduct periodic account review meetings to maintain strong client relationships and identify opportunities for improvement.
• Provide merchants with accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
• Partner with internal teams—including Product, Risk, and Marketing—to resolve merchant inquiries and relay valuable feedback on customer needs and preferences.
• Share timely and relevant market intelligence within your sector to inform future marketing and product strategies.
• Possess a practical understanding of Crypto Payments and Gaming/Gambling operations.
• Carry out regular and ad‑hoc investigations, monitor and interpret complex payment flows across multiple clients and jurisdictions.
• Maintain awareness of the broader regulatory, compliance, and risk landscape affecting crypto and payments.

• Minimum 4 years of client management experience in payments, ideally with an acquirer, card scheme, gaming company, or similar. Proven digital wallet experience is highly beneficial.
• Previous experience in at least two of Risk, Compliance, AML/KYC principles, Governance, and Oversight.
• Ability to produce regular and ad‑hoc reports to provide business oversight of client activity.
• Fluent communicator, able to adjust written and spoken style to suit different audiences. Proficiency in multiple languages is a plus.
• Willingness and ability to travel for in‑person client meetings and networking.
• Strong customer focus with a proven track record of supporting large merchants, growing existing portfolios, and consistently exceeding revenue targets.
• Commercially savvy with strategic thinking skills and the ability to identify new business opportunities.
• Self‑motivated and capable of working independently, with excellent organizational, time management, and communication abilities.
• High level of enthusiasm and a strong work ethic suited to a fast‑paced, results‑driven environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM systems or proprietary software is a plus.
• Skilled in drafting proposals and delivering client presentations.

• Flexible working hours and a hybrid model—three days per week at our Gresham Street office.
• Fully equipped facilities with showers, hairdryers, straighteners and fresh towels.
• Free breakfast, fresh fruit and snacks every day.
• Dedicated wellbeing room and annual paid family days.
• Private health insurance, dental insurance, life assurance, income protection and more.
• Spend time with colleagues on our rooftop terrace with views of St Paul’s Cathedral.
• Test our products Skrill and Neteller, and receive £50 into each wallet upon joining.
• Enjoy discounts on memberships and leisure centres across the country.
• Support purchasing Apple and LG products via Storm front technology.
• Join six employee‑led equality communities and foster a diverse workplace.
• Kickstart your weekend early with summer hours in June, July and August and a 3 pm finish every Friday.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, colour, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

• Phone screen with Talent Acquisition
• Video interview with the Hiring Manager
• In‑person interview
• Final HR interview with Talent Acquisition

London, England, United Kingdom

Posted 1 week ago

Not Applicable

Full‑time

Sales, Business Development, and Customer Service