Client Services
Job in
City Of London, Central London, Greater London, England, UK
Listing for:
Dept Agency
Full Time
position
Listed on 2025-12-30
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
Location: City Of LondonPlease note, this is not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises.
This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
JOB PURPOSE:
Here at DEPT, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.
As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.
KEY RESPONSIBILITIES:
Manage, draft and review client briefsEnsure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacityLiaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendationsClearly and effectively distill and transfer client feedback to designers, copywritersPrioritising workloads for the team, and escalating when neededMaintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviserBuild excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviewsEnsure success criteria are met and projects are delivered to time and to budgetWork with the team to determine and test creatives across client owned channelsWHAT WE ARE LOOKING FOR:
We’re open to see different levels of experience across different sectorsAgency experience is a plusExperience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experienceExtremely organised, with the ability to manage multiple projects simultaneouslyAbility to think strategicallyAbility to work within short time frames and meet deadlines with ease and efficiency, successfully managing schedules and prioritiesHighly motivated to learn, grow and improvePersonable, approachable demeanor and motivating team playerModerate understanding of production and interactive processesExcellent oral and written communication skillsAbility to manage and develop client and supplier relationshipsBasic understanding of financials to effectively manage budgetsWE OFFER:
Healthcare with Bupa or Medicash26 days’ holiday exclusive of bank holidaysMental health supportCompany pension scheme with The People’s PensionEnhanced family friendly policiesA flexible, hybrid working policyRide to work schemeBuddy Program:
You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPTA reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.WHO ARE WE?
We are pioneers t…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
