Programme Manager, Commercial Enablement

The Role

As Programme Manager, Enablement, you will be responsible for managing the ‘air traffic control’ process of landing ‘new news’ and important information with our Commercial teams. You will work closely with the Head of Enablement and the broader Commercial Operations team to ensure we plan and deploy a co‑ordinated and aligned approach to all commercial readiness initiatives.

This will include a wide range of initiatives such as new Marketing campaigns, relevant consumer insights or big internal change programmes. You will also be responsible for the day‑to‑day governance and management of our internal Commercial communication channels including our Enablement platform, Seismic.

Support the Head of Enablement to embed our GTM strategy such that there is company wide understanding and alignment of how we communicate and embed important information with our Commercial teams

• Manage the programme that allows us to efficiently capture and embed the Voice of the Customer into the GTM process so that Deliveroo launches new product features and services in a manner that makes the required change impactful

• Own and manage the Commercial readiness roadmap to ensure it provides the most up to date and accurate information as to what is happening when and what Commercial teams need to take action.
• Manage the “air‑traffic‑control” overview of current and future GTM launches and their respective timelines so that can be accessed by all stakeholders across Commercial, Care and Product have the latest and most accurate information about what is launching when.
• Identify potential resource or timeline clashes across launches and understand tradeoff decisions when necessary.
• Run Launch Readiness Meetings with initiative stakeholders and senior leadership, coordinate stakeholder assistance for these meetings. Working with the Head of Enablement, provide a clear risk register with possible knock‑on implications

• Own the day to day management, governance and content for our Commercial Enablement platform Seismic, ensuring that it provides the right information at the right time, in the right place and evolves as our business does.
• Manage our additional internal Commercial communication channels such as email, Slack and Intranet, ensuring a consistent tone of voice is adhered to across all channels.
• Connect Commercial Operations functions across relevant initiatives to deliver optimal, highly effective experiences for Commercial teams.
• Project Manage the build of Deliveroo’s Communication Orchestration engine, working with the Product Management, B2B Content and Marketing Operations teams to design, build and deliver a system that enables us to better communicate with Partners across multiple, external channels.

• Project Management: ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions
• Change Management
  : utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them
• Process Design
  : can map out end‑to‑end processes, identify inefficiencies, propose solutions and build the case for change
• Problem‑solving & Strategic Thinking: Clearly frames increasingly broad or complex issues, articulates tradeoffs, and recommends solutions. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
• Communication & Influence: Listens actively and empathetically. Simplifies complex ideas and focuses communication. Collaborates effectively across wider range of teams and stakeholder groups. Demonstrates a confident presentation style.
• Team Development and Community‑Building: A team player who readily collaborates cross‑functionally and can resolve areas of misalignment or conflict between teams. Finds opportunities to build a sense of community and coach more junior team…