Business Development Manager

Overview

CR WHITECHAPEL LTD, trading as Coffee Republic, operates a busy café in Whitechapel. We are seeking an experienced and motivated Business Development Manager to lead operations, drive business growth, and enhance the customer experience.

The Business Development Manager will be responsible for managing all aspects of café operations while strategically developing the business to increase sales, profitability, and brand presence. The role combines hands-on operational management with proactive business development and marketing initiatives to grow revenue and build lasting customer loyalty.

• Develop and implement business plans to increase sales, profitability, and customer retention.
• Analyse sales reports and market trends to identify new opportunities for growth.
• Create and manage local marketing campaigns, promotions, and events to attract customers.
• Build partnerships with local businesses, community groups, and delivery platforms to expand market reach.
• Introduce new menu ideas or service offerings in line with customer demand and Coffee Republic brand standards.
• Continuously seek opportunities to improve customer satisfaction and brand reputation.
• Set and monitor performance targets, budgets, and KPIs.
• Control costs through efficient stock, labour, and waste management.
• Prepare regular financial and operational reports for senior management.
• Identify underperforming areas and implement effective action plans.
• Lead by example, creating a positive, collaborative, and customer-focused culture.
• Conduct regular team meetings and training sessions to maintain high standards.
• Recruit, onboard, and develop new team members in line with company values.

• Proven experience as a Business Development Manager, Café Manager, or Hospitality Operations Manager.
• Strong leadership and team management skills with a focus on people development.
• Commercial awareness with experience in sales growth and profit management.
• Excellent communication, organisation, and problem-solving abilities.
• A hands-on approach and passion for delivering outstanding customer service.
• Proficiency in POS systems, MS Office, and financial reporting tools.
• Flexibility to work weekends and peak hours when required.

37.5 hours per week.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday to Friday 7am to 8:00pm, Saturday 7:30am to 7:30pm, Sunday 8:00am to 6:00pm

Salary: £35,000 – £40,000 yearly

Starting time: Immediate start

CR WHITECHAPEL LTD is an established café located in the heart of Whitechapel. We pride ourselves on offering a welcoming environment where customers can enjoy freshly made sandwiches, salads, breakfast items, and hot drinks.