Account Manager - Property Claims

Job Description

Are you looking to take the next step in your career, develop in a role where full training and developmental support is provided, and manage customer relationships as a multi-skilled Customer Success / Client Services Professional? The successful candidate will be extremely proactive and have experience in a transferable role, wearing many hats when it comes to managing client relationships, project implementations, understanding the value add from our products and identifying growth opportunities and process improvements within client accounts.

You will work alongside senior stakeholders to resolve client issues and use data to ensure that our clients are using our suite of products to their full potential. Hybrid working is available for this role, with a minimum of 2 days a week in our London office.

• Foster and enhance client relationships so that customer satisfaction, growth, revenue and retention targets are met.
• Add value to each interaction with the client.
• Nurture relationships to gain a deep understanding of the client's needs and work with IT delivery, operations and product teams to tailor delivery to meet those needs, providing detailed and precise feedback to internal teams to support continuous improvement.
• Ensure client needs are met in a way that is congruent with product strategy and in line with Verisk values and behaviours.
• Use experience of Property claims/IT development/Process design/leadership to ensure quality solutions are developed and delivered.
• Identify upsell and cross‑sell opportunities.
• Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.
• Support clients to maximise the value gained from Verisk Property Claims solutions, analysing support issues and advising on market trends.
• Collaborate internally to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk.
• Develop strong client relationships and provide clear and frequent communications.
• Gain a deep understanding of each customer’s needs to ensure their critical success factors are met.
• Collaborate with internal stakeholders that impact on account performance (e.g., Service Delivery, Product) to ensure optimal performance and continuous improvement.
• Develop an action plan to correct underperformance or implement changes that drive improvements.
• Identify process or performance improvement opportunities using an understanding of each client’s processes and the wider external end‑to‑end process.
• Explore white space with clients to retain business and develop opportunities.
• Identify product enhancement opportunities, working with the product groups.
• Manage setup, implementation and configuration of solutions with help from client support analysts and product specialists, ensuring customer satisfaction and resolution of all post‑sales issues.
• Encourage clients to increase usage of Verisk Claims products using data, analysis and insight to show value.
• Work with Product Teams to be the voice of the customer in meeting evolving needs.
• Establish with clients their future plans with use of the products, and how different products can help align with their strategies.
• Deliver rollout of product in line with agreed plans.
• Identify upsell opportunities that would enhance clients’ performance or satisfaction.

• Property claims experience (e.g., Supplier Relationship Manager, Loss Adjuster, Claims Professional, Customer Success Manager, Account Manager) is preferable.
• Demonstrable client service, account management experience or similar functional skills is required.
• Project management and claim systems integration experience is desirable.
• Highly numerate and an excellent communicator, used to communicating at all levels throughout the organisation.
• Ability to use data to influence decision‑making.
• Previous experience working with technology solutions to solve business problems is highly advantageous.
• Previous use of estimating/scoping software is advantageous, but not essential.
• Proactive attitude with solutions‑orientated approach to solving client challenges.
• Travel within…