Customer Support Administrator​/Apprentice

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Full details of the job.

Customer Support Administrator

VN814

London

Perm

Full Time

We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.

• Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines
• Managing the enquiries case queues, dealing with customer queries
• Assisting firms in uploading their submission documents
• Contact and account details management
• Providing firms and ranked individuals with instructions on how to access Chambers content
• Troubleshooting on the upload system/website

• Attention to detail
• Ability to work unsupervised
• Ability to work with tight deadlines and multiple projects
• Highly organised
• Some knowledge of the legal sector would be useful

• Organised and methodical
• Demonstrates the ability to meet set deadlines
• High level of accuracy and an eye for detail
• Helpful with a 'can-do' attitude

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.