Ownership Administrator

Home Ownership Administrator

Join to apply for the Home Ownership Administrator role at Royal Borough of Kensington and Chelsea.

Support the team to provide a seamless service to our residents. As a Home Ownership Administrator, you’ll play a vital role behind the scenes, providing the administrative support to the team to ensure that new projects run smoothly. Your work will ensure that, as the first point of contact, residents can get the support they need without delays.

You’ll be based in the Borough for 3 days a week, playing a key role in assisting the team serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

• Support the Home Ownership team with daily operational and administrative duties, acting as the first point of contact for a range of enquiries in person, via email and phone.
• Keep the system up to date and organise and facilitate quarterly events; attention to detail and excellent organisational skills are essential.
• Create presale management packs upon request and within deadlines, ensuring accuracy. This includes raising invoices and protecting the Council from any claims due to delays.
• Occasionally attend meetings outside the normal working day or over weekends, with sufficient notice; flexibility is required.

• Highly motivated with excellent administrative, organisational and minute‑taking skills, prepared to facilitate and organise home‑ownership events and manage new projects.
• Experience in planning, project coordination or event logistics, including use of planning tools and evaluation frameworks.
• Strong ability to communicate effectively at all levels using a range of methods, confident engaging with residents, councillors and partners alike, building trust and bringing people together.
• Can‑do attitude and a genuine passion for making a difference.

At RBKC, we’re all in – investing in our people, our communities and our future. You’ll be joining a supportive, high‑performing planning department that values professionalism and innovation. We’ll invest in your development with structured career pathways, mentoring and access to training that helps you build your skills and confidence.

In return, you’ll receive a competitive salary, generous annual leave and pension, and the satisfaction of knowing your work keeps one of London’s most dynamic planning services running efficiently. You’ll be part of a team that values collaboration, encourages creativity and takes pride in delivering excellent service to residents.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role is a perfect example of our ‘we’re all in’ approach. You’ll be the backbone of our planning service, ensuring every process runs smoothly and every resident receives a clear, transparent experience. Your precision, adaptability and dedication will help turn daily challenges into opportunities for growth and improvement – both for you and the service.

Interviews will take place in person the week commencing 8th December.

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

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