Site Services Specialist - Print & Mail

The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications.

• Print, Copy, Scan & Finishing:
  Operate and manage print services, including finishing tasks.
• Floor Walks & Printer Checks:
  Conduct regular checks to ensure equipment functionality and availability.
• Job Logging:
  Accurately log service requests and jobs in Service Now.
• Customer Service:
  Act as the first point of contact for queries, providing professional and timely assistance.
• Microsoft Office Support:
  Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
• Courier & Post Management:
  Book couriers, handle special deliveries, and manage international post incoming and outgoing.
• Basic Document Processing:
  Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
• Stationery Ordering:
  Monitor and order office supplies as needed.
• Porterage:
  Assist with moving delivering items around the office.
• General Office Services:
  Provide support for day-to-day office operations.
• Issue Reporting:
  Report technical or facilities issues promptly to the help desk.

• Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment.
• Strong communication and interpersonal skills with a client-focused approach.
• Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Ability to multitask and prioritise in a fast-paced environment.
• Familiarity with Service Now or similar service management platforms is desirable.
• Attention to detail and commitment to confidentiality.
• Professional demeanour and ability to maintain discretion at all times.
• Flexibility to work onsite and adapt to changing priorities.

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work.

Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today

Package:
Competitive Salary, bonus plus additional benefits