Membership Administrator

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

We are currently looking for a super-organised and detail-driven Membership Administrator to join our Membership team, supporting operations across both Maison Estelle in Mayfair and Estelle Manor in Oxfordshire.

• Supporting the Membership team with all administrative elements of the membership lifecycle, from onboarding through to renewals and upgrades.
• Taking ownership of end-to-end membership renewals, including reminders, follow-ups, invoicing coordination and confirmation processing.
• Accurately managing member upgrades, downgrades and plan changes, ensuring all systems are updated in real time.
• Maintaining and updating our CRM and membership databases, ensuring records are compliant, organised and always up to date.
• Acting as the first point of contact for the shared membership inbox, responding to enquiries promptly, professionally and with warmth.
• Triaging queries to the appropriate team members where required and tracking resolutions through to completion.
• Coordinating and scheduling member meetings, calls and in-person visits, ensuring diaries run smoothly and follow-ups are actioned.
• Supporting the onboarding journey for new members, ensuring systems access, introductions and communications are handled seamlessly.
• Contributing to process improvements, internal workflows and documentation that enhance efficiency and elevate the member experience.
• Providing day-to-day administrative and logistical support to the wider Membership function, acting as the operational backbone of the team.

• A highly organised and proactive Membership Administrator who thrives in a service-led environment and enjoys being the calm, reliable engine behind a high-performing team.
• Experience working within a membership organisation.
• Strong administrative skills with exceptional attention to detail.
• Confident working with CRM systems or databases.
• A customer-service mindset with polished written and verbal communication skills.
• Comfortable liaising with senior stakeholders and external members with professionalism and discretion.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in reporting or data tracking would be advantageous.

You must be able to travel to our Oxfordshire site twice per week.

At
Estelle
, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued
,
supported
, and
celebrated
.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.