Facilities Assistant

Overview

Support Centre

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Facilities Assistant you’ll be the heartbeat of our London offices, ensuring our spaces are clean, stocked, and running smoothly. Your work directly supports our teams, helping them focus on their best work while reflecting our commitment to a safe, welcoming, and high-performing environment. From keeping kitchens spotless to maintaining meeting rooms, managing deliveries, and supporting reception, you’ll play a vital role in making our offices a place people enjoy being in and a seamless hub for our operations.

You’ll be responsible for maintaining the day-to-day running of two London office locations, keeping them clean, organised, and fully stocked.

Key responsibilities include:

• Office & Facilities Maintenance:
  Keep all offices, kitchens, toilets, meeting rooms, and break areas clean, tidy, and well-stocked throughout the day.
• Monitor and maintain storage facilities in coordination with other teams.
• Monitor and report maintenance issues, including health and safety concerns, to ensure a safe and functional workspace.
• Set up meeting rooms and support reception with visitors and events.
• Support with waste management & recycling process

• Kitchen & Stock Management:
  Refill and maintain kitchen supplies, including cutlery, crockery, drinks, soups, and other refreshments.
• Ensure dishwashers and coffee machines are clean, stocked, and in working order.
• Conduct regular stock checks and coordinate replenishment to ensure supplies are always available.

• Deliveries & Mail Handling:
  Receive and manage deliveries, including courier and postal items, and ensure items are delivered to the correct teams.
• Assist with outgoing packages, including labeling and preparation for courier collection.

• Daily & Weekly Routine Tasks:
  Perform daily cleaning and tidying of all key office areas and kitchens.
• Conduct weekly stock takes of food, drinks, and office supplies, support ordering for the following week.
• Complete weekly deep cleans of kitchens, fridges, coat rooms, and other shared spaces.

• Collaboration & Support:
  Work closely with reception, the test kitchen, and office teams to provide proactive support, including ad hoc requests as required.
• Providing front desk cover as required
• Attend team meetings and department events as required.

Essential:

• Previous experience in facilities, office support, or hospitality services.
• Strong organisational skills.
• Ability to work independently and manage time effectively.
• Basic maintenance awareness, including reporting faults or safety issues.

Preferred:

• Experience with office kitchen management or catering stock control
• Familiarity with basic cleaning equipment and procedures.
• Experience in a multi-site office environment.

Technical skills:

• Ability to use office equipment such as printers, dishwashers, and basic kitchen appliances.
• Basic knowledge of stock management and stock intake.
• Ability to work with and maintain coffee machines preferred but not required.

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every…