Band 3 Front of House Outpatients Receptionist

Overview

Outpatient Front of House Receptionist to support the Outpatients department. The successful candidate will provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments, and work effectively as part of the outpatient team.

• Provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the efficient and effective running of designated outpatient clinics.
• Work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
• Work as part of the Outpatients team to provide a welcoming, professional service when manning the reception clinic(s).
• Manage the booking of designated follow-up clinics and ensure bookings are efficient, with any booking issues raised immediately with medical staff to ensure patient care is not compromised.
• Demonstrate the Trust values and the responsibilities of the job description and person specification. Show proven experience of working with the public in an administrative position and provide excellent customer care in a busy, high-pressured environment across multiple out-patient clinic locations.
• Exhibit excellent communication and interpersonal skills and a high level of attention to detail and accuracy.

• Proven experience of working with the public in an administrative position.
• Excellent customer care in a busy, high-pressured environment.
• Experience across multiple outpatient clinic locations.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to demonstrate the Trust values and adapt to a healthcare setting.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.