Training Coordinator - DeafAdvance

The Royal Association for Deaf people is seeking a dedicated Training Coordinator - Deaf Advance to support the smooth planning, administration and delivery of our training and consultancy services. This role is central to ensuring our growing training centre runs efficiently, with well-managed logistics, clear communication and excellent customer service for learners, partners and internal teams. This is a predominantly remote role.

However, occasional travel to our London office may be required for team meetings. Additionally, there may be some in-person support for training logistics within a reasonable distance of your home location, depending on operational needs.

• Coordinating project timelines, schedules and workflow to ensure training and consultancy activities remain on track
• Managing bookings, calendars, communication and logistics for Deaf Advance training and consultancy services
• Supporting the planning, delivery and evaluation of training sessions in line with Internal Quality Assurance (IQA) processes
• Preparing and maintaining documentation, reports and project records
• Supporting the organisation of meetings, events and project-related activities
• Monitoring progress, identifying risks or delays, and adjusting schedules when required
• Liaising with internal teams, partners and stakeholders to support smooth and timely delivery
• Overseeing the onboarding process for course participants and maintaining accurate records and feedback
• Ensuring administrative tasks are completed accurately, efficiently and within deadlines
• Supporting data entry, monitoring and reporting across spreadsheets, databases and the Training Management System
• Providing excellent customer service and helping promote RAD's training offer to external organisations, being part of a team that celebrates and advocates for deaf culture
• Deliver training that truly makes a difference

• Flexible working and ongoing professional development
• Inclusive and values-driven workplace
• We provide excellent training and development, prioritise colleague wellbeing and are keen to attract people who can work independently, but who also enjoy being part of a team that can support each other to achieve great outcomes for the people who we support.
• This role comes with a life assurance benefit (after probation), generous pension and 30 days annual leave (FTE).
• If you would like to complete your supporting statement in BSL, please include a video clip with your application (this is not essential). The application form is an essential part of the selection process and must be completed. We will also accept your application form should you wish to submit this in BSL.

• Strong organisational skills with experience in coordination, scheduling or administration
• Ability to manage multiple tasks, deadlines and competing priorities
• Excellent communication and interpersonal skills
• High attention to detail, accuracy and consistency in managing information
• Experience maintaining records, handling logistics or coordinating multi-stakeholder activities
• Problem-solving, proactive attitude and ability to work independently and as part of a team
• Commitment to equality, diversity, inclusion and accessible communication
• Willingness to learn about deaf culture and Deaf Advance services (no prior BSL skills required - full training provided)
• Willingness to travel to the London office a minimum of once a month