Receptionist, Administrative​/Clerical

The Receptionist is the first point of contact for visitors, clients, and callers. The role is responsible for providing a professional, welcoming, and efficient front-of-house service while supporting the smooth day-to-day operation of the office or site.

Monday-Friday: between 08:00-18:00 – exact timing to be confirmed

• Greet all visitors in a polite, professional, and welcoming manner.
• Manage visitor sign-in procedures, issue passes, and notify relevant staff of arrivals.
• Answer incoming telephone calls promptly, directing enquiries appropriately.
• Maintain a tidy, safe, and presentable reception area at all times.

• Handle incoming and outgoing post and deliveries.
• Maintain visitor logs and reception records accurately.
• Book meeting rooms and manage room availability calendars.
• Provide basic administrative support such as filing, photocopying, scanning, and data entry.

• Liaise with staff, contractors, and external visitors professionally.
• Respond to email and in-person enquiries in a timely manner.
• Escalate issues or concerns to the appropriate manager where necessary.

• Follow site security and access control procedures at all times.
• Report any suspicious behaviour, incidents, or safety concerns immediately.
• Ensure compliance with company policies, GDPR, and confidentiality requirements.

• Excellent verbal and written communication skills.
• Professional, courteous, and approachable manner.
• Strong organisational and time-management skills.
• Basic IT skills, including Microsoft Office (Outlook, Word, Excel).
• Ability to remain calm and professional under pressure.

• Previous experience in a receptionist, front-of-house, or customer service role.
• SIA Security Guarding License
• Experience working in a corporate, security, healthcare, or public-facing environment.