Operations Assistant

Base pay range

Salary:
Up to £40,000 per annum, plus company benefits

Location:

London, EC2V 7AN

Contract:

Full Time, Permanent

Shifts:

40 hours per week, Monday – Friday, 9am until 6pm with 1 hour unpaid lunch break

Work model:
Fully onsite

Williams Lea seeks an Operations Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

Williams Lea are looking for a motivated individual to join the operations team to provide comprehensive front of house reception cover and assist with the day to day running of the London office, for our client. The role will work closely with all departments within the business, and the successful candidate will liaise closely with the lead Receptionist. You will undertake general administrative duties and provide a high standard of customer service to our client’s employees, visitors, and external contacts.

It will be your responsibility to ensure our client’s office runs smoothly and efficiently. The current opportunity is for a reliable self-starter with a ‘can do’ attitude who is willing to roll up their sleeves to deliver the best outcomes for our people. No two days will be the same in this role, so if you’re someone who thrives under pressure, is able to spin multiple plates and loves engaging with people across all levels - this might be the job for you.

This role is 100% onsite, based at our client’s office in Central London.

Reception Activities

• Ensuring adherence to all reception policies and procedures (e.g. security, procurement, health and safety etc.), and working with the business to ensure best practice and continuous improvement
• Required to help maintain a warm and welcoming atmosphere at Reception, ensuring visitors are greeted professionally and efficiently
• Assist in providing a continual presence alongside the Senior Receptionist. Covering all reception lunch breaks and holidays and if any additional assistance is required during busy periods
• Support in the coordination and maintenance of meeting rooms, ensuring maximum availability, avoiding clashes and keeping the area tidy to create the best impression with visitors
• Ensure all incoming and outgoing telephone calls are answered and dealt with courteously and as quickly as possible
• Ordering and picking up lunches for internal meetings
• Responsible for the Reception Manual – ensuring all procedures are documented and updated when changes are made

Office Support and Administration

• Overall responsibility for the post room and basement areas including the storeroom and lockers, ensuring sufficient stock available and appropriate organisation
• Responsible for ordering kitchen and office supplies in line with policy guidelines
• Supporting with the continuous improvement of suppliers, ensuring we are obtaining best prices and where necessary submitting change of supplier requests to be reviewed with the Head of Finance
• Organising day-to-day maintenance of the office, coordinating external contractors and suppliers; communicating with building security and other tenants when required
• Collecting deliveries from the loading bay and ensuring the kitchen and post room are sufficiently stocked
• Assisting with administration duties including post, printing, binding
• Supporting with the onboarding of new staff – helping with office procedures, building tours and health and safety inductions
• Ensure health and safety standards are met, acting as a first aid representative and/or fire marshal if required. Training will be provided, where necessary.
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Owning the relationship with the company travel system provider
• Replenish copiers with all…