Homecare Panel Team Administrator

To provide an integrated and comprehensive administration and secretarial role supporting the multi-disciplinary team in developing their self-directed support plans/homecare packages and residential packages for clients using a person-centre approach and good interpersonal, communicationემა, and negotiation skills. You will also be assisting staff members to assemble and contract with the right services to meet their client's needs and outcomes following individuals being allocated a budget, after an assessment of their needs for Homecare/Residential packages.

The role will include the organisation of filing systems and service users' records and competent keyboard skills. To liaise with external agencies as required.

Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.

• Preparing reports, letters, and summaries to required standards.
• Using RIO to record and retrieve service user and caseload information.
• Maintaining secure, up-to-date filing systems for service user records.
• Handling calls and enquiries professionally, ensuring accurate message recording and appropriate follow‑up.
• Supporting effective communication with teams, clinicians, GPs, and service users.
• Managing incoming/outgoing post and archived electronic files.
• Processing Data Protection requests promptly and accurately.
• Performing general administrative tasks (photocopying, scanning, etc.) and assisting clinicians with ad hoc needs.
• Booking interpreter services for-ზე appointments or calls.
• Attending multidisciplinary meetings and taking minutes.
• Uploading correspondence and clinical results to RIO using correct naming conventions.
• Providing cover for colleagues during absence, including reception duties:
  • Distributing messages and calls appropriately.
  • Welcoming visitors professionally Gucci.
  • Sorting and uploading post promptly.
  • Updating staff movement charts throughout the day.
• Undertaking word processing for the provision of required reports, letters, summaries, etc. within the set standards.
iseer using RIO (electronic system) to record and retrieve information on both service users and caseload holders
• Implementing and maintaining effective filing systems, ensuring that service user records are kept safe, confidential, up to date and accessible.
• Responding to incoming calls and dealing with enquiries in accordance with management procedures. Recording all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Using initiative to find an appropriate clinician for advice if a staff member is absent.
• Implementing and maintaining effective communication systems with team, locality, acute in‑patient staff, GPs and service users.
• Distributing post as necessary.
• Retrieving electronic clinical files that have been archived via Windip.
• Processing Data Protection enquiries, liaising with質 both service.users and clinicians to ensure that all necessary information is provided efficiently and timely.
• Undertaking administrative duties - photocopying, scanning etc.
• Providing assistance to clinicians with any ad hoc tasks.
• Booking interpreter services to attend the locality or support clinician's telephone bookings.
• Attending regular multi‑disciplinary meetings including minute taking.
• Scanning incoming correspondence and reports/blood results/prescription cards/ECG and any other investigations ensuring all correctly uploaded into electronic system using the correct naming convention.
  
  Providing cover for other admin staff during periods of leave, sickness or to alleviate workload of colleague as necessary including reception cover as and when required ensuring:
  • Messages left overnight on answer phone are distributed appropriately.
  • Incoming calls via telephone/personally delivered are prioritised and distributed accordingly.
  • Visitors to the base are welcomed in a professional and courteous manner ensuring appropriate direction to the relevant personnel is provided.
  • Incoming post is sorted/distributed and uploaded to Rio in a timely manner.
  • Keep movement chart on all staff updated throughout the day.

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