Workplace Experience Specialist

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options.

If you have questions around salary, please feel free to ask us!

Location
:
Chiswick, London

Sponsorship: We are unable to offer sponsorship for this role

This role is required 5 days per week in the office, Monday to Friday, 8am to 5pm

Our office is a place where people feel welcome, supported, and ready to do their best work and this role will play a pivotal role in making that happen every single day. As our Workplace Experience Specialist, you’ll be the go to person at the heart of our space that keeps our office running smoothly. From greeting visitors and onboarding new starters to keeping supplies stocked and spaces ready, you’ll make sure every detail contributes to a great day at work for everyone here.

This role is hands on, people focused, and operational in nature. You will be the first point of contact for all office related matters, taking pride in creating an environment that is organised, inviting, and well maintained. If you enjoy being the go to person, love creating positive employee experiences, and thrive in a busy, people centred environment, this is the role for you.

Reporting to Vivian, our Head of People Operations 👋

So Energy was created in 2015 because we knew energy suppliers could be better
. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer‑centric, tech‑led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values‑driven culture. We live and breathe by our six core
values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

• Act as the welcoming front of house presence, greeting visitors, handling deliveries, and managing post and courier services.
• Open the office each day, ensuring the space is ready for use.
• Coordinate and support new starter onboarding, including building access, welcome packs, and facilities inductions.
• Be the first point of contact for office queries, overseeing the facilities inbox, providing support and escalating issues where necessary.
• Liaise with external vendors and service providers, including cleaning, maintenance and building management, to ensure smooth day to day operations.
• Proactively seek opportunities to improve how the office runs from processes to small daily details. Implement simple, impactful changes that make the workplace experience even better.
• Collaborate closely with a range of teams and stakeholders from People Operations and Governance to IT and senior leadership to ensure the workplace supports everyone’s needs and adapts as the business evolves.
• Support food ordering and the coordination of team lunches, treats, and small in office events.
• Oversee basic workplace safety requirements, acting as Fire Warden and first aid coverage, including organising drills and maintaining compliance records.
• Manage access control, visitor management, and security procedures, ensuring safe and secure workplace practices.
• Maintain and order office supplies, snacks, drinks and consumables, ensuring all communal areas are well stocked and presentable.
• Assist with any office change including layout changes, and minor maintenance coordination.
• Contribute to continuous improvement projects, proactively suggesting and implementing changes that make the office run more smoothly and enhance the overall workplace experience

• You have the ability to…