Practice Assistant

Practice Assistant

Salary: 30-33k

Hours: 30-5:30, 10:6:00 (rare)

Shifts: Monday-Friday, no bank holidays

Weekly

Hours:

37.5h shift

Location: Sites in West and North London

The Practice Assistant will play a crucial role in supporting the smooth day‑to‑day operations of the business, ensuring efficient service to patients and contributing to the overall functioning of the practice as directed by the Practice Manager.

• Partners and Practice Manager
• Audiologists and ENT Consultants/Secretaries
• Patients
• Manufacturers and Suppliers

• Act as the first point of contact for patients by answering all incoming phone calls.
• Provide high‑quality customer service by handling daily patient inquiries and walk‑in appointments.
• Check and respond to emails and online inquiries promptly.
• Manage patient appointments by scheduling, sending confirmations, and maintaining accurate patient records.

• Handle scanning and emailing of ear impressions and other relevant documents.
• Keep accurate and up‑to‑date patient records in the system.
• Place and track orders for hearing aids and accessories.
• Take payments, raise invoices, and process refunds as needed.
• Manage incoming and outgoing mail, ensuring timely distribution and processing.

• Restock clinic rooms and treatment areas with consumable supplies as needed.
• Conduct regular stock checks and ensure all admin paperwork, including hearing aid assessment packs, is fully stocked.
• Check in hearing aids, ear protection plugs, and other items, ensuring inventory accuracy.

• Handle on‑demand repairs for hearing aids (training will be provided).
• Return items for credit and repair as required.

• Provide support to Audiologists by acting as a go‑to resource for any practice needs.
• Assist in drafting and writing reports when necessary.

• Provide reception cover, particularly over lunchtime, ensuring seamless patient experience and efficient clinic operation.

• Strong interpersonal and communication skills for effective patient and team interaction.
• Ability to work independently and take initiative in a busy practice setting.
• Organised and detail‑oriented, with an emphasis on maintaining accurate records and ensuring high‑quality administrative support.
• Comfortable using various computer systems and tools for managing patient information and processing transactions.
• Willingness to learn technical aspects of hearing aid repairs and adapt to new tasks.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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