O260100 - Events Administrator

One Great George Street  is a prestigious, Grade II listed venue nestled in the heart of Westminster, London. This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, galadinners, receptions, and weddings. It also serves as the headquarters of the Institution of Civil Engineers – a globally respected body dedicated to promoting innovation, knowledge exchange, and excellence in civil engineering.

We are currently seeking an Events Administrator to provide support to events operations staff with the administration of their events to ensure a positive delegate experience. These will include conferences, lectures, seminars, webinars, ICE corporate functions and meetings and other ad hoc events with up to several thousand attendees.

• Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service
• Registrations, booking amendments, and cancellations of delegates to ensure accurate records are kept
• Monitoring events/papers in box to ensure that all communication is answered in a timely manner
• Setting up online events on the preferred platform, communicating speaker login details
• Supply pre‑event communication to delegates to ensure delegates receive correct and accurate information
• Compile final attendee lists, and send post‑event survey to delegates
• Work with other departments to create specific guest lists for specialist topic events
• Communicate with authors, speakers regarding presentations and audio‑visual requirements
• Administration of sponsor and exhibitor contracts, ensuring their requirements are met
• Preparing KPI reports to monitor department performance
• Preparation of event reports to ensure that all event details are correct for staff use on the day
• Preparation and issue of delegate badges and event materials for use on the day
• Processing submissions of technical synopses and papers on the database and liaising with authors accordingly
• Record minutes at meetings (occasional) to ensure records are accurately kept
• Extracting information from files or systems and compiling reports in standard formats
• Demonstration of tasks for new or temporary staff as required
• Ordering stationery to ensure that the office can operate efficiently
• Ordering printing to ensure that all collaterals are ready for events
• Ordering catering to ensure positive customer experience for attendees
• Processing registration fees and issuing refunds
• Assisting on the day at events with registration, front of house / online troubleshooting, ensuring that good customer service is always maintained
• Occasional early morning and evening work is required on weekdays only.

• Proficient in Microsoft Word and Excel.
• Comfortable with rapidly changing priorities and working to deadlines.
• Excellent oral and written communication skills.
• High level of attention to detail.
• Experience gained with in an office/administration environment.
• A flexible approach and the ability to solve minor problems independently are key.
• Experience using a database or CRM.

• Events or conference administration experience would be advantageous
• Experience with digital event platforms would be advantageous.
• Experience of working across an number of projects simultaneously and to deadline is essential.

• Educated to A level or Equivalent standard.
• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well‑being
• Discounted hot food from on‑site Cafébar.
• Up to eight percent of salary contributed to a personal pension scheme.
• 24‑hour employee support line
• Death in service benefit equivalent to one year’s salary
• Interest free season ticket loan
• Cycling to work scheme.
• Big Gym membership savings with the Gym flex scheme

ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at