Reception Administrator

Job Summary

We are looking for highly motivated Reception Administrators to join our dynamic and friendly team at our state‑of‑the‑art GP‑led Health Centre in Pinner, rated "Outstanding" by CQC. The centre operates 8am‑8pm, 7 days a week. Hours are mainly Monday to Friday with some weekend cover required. Competitive salary offered.

37 Love Lane, Pinner, Middlesex, HA5 3EE

£12.21 per hour. Permanent, Part‑time.

Responsibilities include:

• Greeting and booking patients for surgeries and clinics.
• Handling patient enquiries efficiently and courteously.
• Receiving and recording telephone messages, taking appropriate action.
• Making appointments on EMIS Web, processing requests for immediate or future appointments.
• Acting as liaison with doctors/nurses for telephone queries; pulling and filing medical records.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests, advising on relevant charges for private services.
• Receiving specimens, ensuring details recorded and following Health & Safety policy.
• Providing administrative support for clinical staff.
• Filing patient records and correspondence.
• Opening and distributing practice post.
• Registering new patients following the registration protocol.
• Scanning documents onto the medical system, ensuring daily clearance.
• Sending letters to patients as necessary.
• Photocopying notes and other documents (including consent forms, appointment cards, change of details).
• Updating details on EMIS Web (address, telephone, etc.).
• Covering for team members during sickness and annual leave.
• Carrying out any other duties agreed upon to ensure smooth running of the practice.

• Being part of an excellent, well‑established, supportive team.
• NHS pension.
• Comprehensive induction and orientation programme.

• Essential:
  Hardworking, reliable and resourceful;
  Able to work under pressure;
  Able to work in a changing environment;
  Honest, caring and sympathetic;
  Adaptable, innovative, forward‑looking;
  Good sense of humour.
• Essential: GCSE Maths and English or equivalent.
• Desirable:
  Qualified to NVQ Level 3 or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

Date posted: 31 October 2025.

Reference number: A0083‑25‑0006.

Entry level.

Part‑time.

Administrative.