Operations Coordinator

Operations Coordinator – 12 Maternity Cover

Salary: 28,000 – 30,000

Based in Hammersmith

Hybrid role: 3 days in office, 2 days at home

A global business consultancy is looking for an Operations Coordinator to join a team based in Hammersmith on a 12‑month maternity contract. This role will involve predominantly providing logistical and administrative support to their programs to ensure client projects are run smoothly. This is a great opportunity to develop a career in project management and may lead to a permanent position.

• Schedule workshops and virtual group coaching sessions
• Coordinate facilitators and coaches and maintain relationships with external facilitators
• Upload and monitor new programs via in‑house digital systems
• Manage logistics for face‑to‑face workshops (IT shipping, printed materials, visa processing, hotel bookings)
• Assist finance with invoicing, purchase orders, expense validation and credit control
• Generate and assist with system and metrics reports
• Support translation request services
• Set up and manage virtual sessions on Zoom and MS Teams
• Provide in‑session support (polls, breakout rooms, technical issues, document distribution)
• Support scheduling, training and analytics for operators in Europe
• Contribute to post‑session debriefs and process improvements for the Digital Operators team
• Provide support via telephone, system, and email helpdesks
• Work in close partnership with the client and internal account teams to recommend process improvements
• Maintain accurate data on the business’s ERP system

• Administrative experience highly desirable, with the ability to juggle workload
• Organised, analytical and experienced in working on multiple projects simultaneously, with exceptional attention to detail
• Graduate education desirable
• Strong communication, both verbally and in writing
• Logical thinker with the ability to prioritise workload and delegate
• Experience using virtual meeting platforms (e.g., Zoom or Microsoft Teams)
• Experience using Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) required

• 25 days holiday plus bank holidays, close at Christmas
• Private medical insurance
• Gym allowance
• Cycle‑to‑work scheme
• Task Human app (discount on personal training, cooking sessions, counselling, etc.)
• Employee assistance programme
• Pension contribution 5%
• Life insurance 4× salary
• Annual conference abroad
• Discretionary bonus (depending on company and individual performance; apply online only; euros paid yearly only after 12 months in the business)

Are you available immediately for maternity cover? Apply today, as we are shortlisting candidates now!

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.