Jewellery Repairs Administrator

London, United Kingdom | Posted on 20/03/2025

Founded in 1934, Browns is a family‑owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs. Making us an iconic brand with a rich heritage.

We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.

We are seeking a highly organised and detail‑oriented Jewellery Repairs Administrator to support our in‑house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes
. This role will act as the central point of contact for boutiques, customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.

Key Responsibilities:

• Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
• Logistics & Deliveries: Coordinate deliveries and pick‑ups from boutiques across the UK.
• Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
• Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
• Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
• Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
• Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.

Required

Qualifications & Skills:

• Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
• Strong attention to detail to ensure accurate record‑keeping and quality control.
• Exceptional organisational and multitasking skills
  , capable of managing multiple repairs and shipments simultaneously.
• Experience in logistics, inventory management or administrative roles
  , preferably in jewellery, luxury retail or a related field.
• Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
• Proficiency in using administrative systems and reporting tools
  .
• Ability to work independently while maintaining a high level of accuracy and accountability.

Application Requirements:

Interested candidates should submit their CV and a cover letter detailing their relevant experience.