Manager Choice Voucher Program - RIHousing

What it’s all about:

We are seeking a dynamic professional to serve as the Manager of the Housing Choice Voucher Program within our Leased Housing Department. This position is responsible for the cost‑effective administration of the Housing Choice Voucher Program, including the tenant‑based and project‑based voucher programs, the inspections team, and the Centralized Waitlist for the Public Housing Authorities of Rhode Island (PHARI).

The Manager oversees day‑to‑day program operations to ensure regulatory compliance and high‑quality service delivery. Key responsibilities include staff supervision, optimization of voucher utilization, evaluation of program performance metrics, and the development and implementation of policies and procedures in accordance with federal (HUD) and state regulations, as well as internal best practices.

This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Leased Housing team. The role is designed for face‑to‑face collaboration and direct involvement in our office environment.

The Housing Choice Voucher Program Manager is responsible for supervising and recruiting the Housing Choice Voucher Supervisor and the Intake Supervisor. The incumbent is expected to indirectly monitor the performance of these two teams, including activities related to portability, landlord relations, recruitment and retention, intake, waitlist management, rent increases, landlord–tenant relations, annual and interim certifications, moves, and terminations.

The incumbent will also directly oversee the project‑based team and the inspections team. This includes monitoring project‑based vacancies, contracts, rent increases, terminations, transfers of ownership, intake, coordination with property management, tenant–landlord relations, abatements, and biannual inspections.

As a senior manager in the Leased Housing Division, the Housing Choice Voucher Program Manager works closely with the Assistant Director to set program objectives, optimize resources and budget authority, maximize voucher utilization, and coordinate with executive leadership to advance agency goals.

Responsibilities include:

• Developing and delivering presentations for internal and external partners
• Analyzing monthly reports such as the Voucher Management System (VMS)
• Ensuring timely and accurate reporting to the Inventory Management System/Public and Indian Housing Center (IMS/PIC)
• Implementing policies and procedures in accordance with local law, HUD regulations, and agency standards
• Supervising, evaluating, coaching, developing, and training staff
• Assessing departmental operations, interpreting performance data, and recommending best practices
• Establishing performance expectations and implementing tools to track service quality, timeliness, effectiveness, and cost
• Implementing new programs and modifying existing ones
• Preparing for, scheduling, and participating in cross‑team and cross‑department meetings to identify issues and develop solutions
• Establishing and conducting auditing procedures and responding to external audits
• Exercising sound judgment and critical analysis to protect program integrity

This position is public‑facing and requires a high level of professionalism when responding to inquiries, identifying solutions, and providing education to applicants, tenants, the general public, public housing authorities, advocates, landlords, legal services, HUD, the Executive Office of Housing, and constituent services regarding the waitlist, the Housing Choice Voucher Program, and other affordable housing programs.

The role also includes participating in meetings, trainings, conferences, and community committees to provide subject‑matter expertise and stay informed on best practices and technical developments within the industry.

• A strong command of HUD regulations, reporting systems, and compliance standards, with the ability to interpret complex program requirements and translate them into effective operational practices.
• Demonstrated leadership experience, including the ability to coach, mentor, and develop staff while fostering a…