Department Coordination Lead

Overview

Go back Larksfield and Arlesey Medical Partnership

The closing date is 27 February 2026

Larksfield and Alresey Medical Partnership are seeking a highly organised, proactive, and versatile Department Coordination Lead to support the smooth day-to-day running of our services across both sites. This is a key leadership and coordination role, offering a varied workload and the opportunity to make a real impact on patient care and operational efficiency.

The role is based across our two sites and requires flexibility, strong communication skills, and the ability to work collaboratively with clinical and non-clinical teams.

• Supporting the Practice Manager with the coordination of day-to-day operations
• Providing support across all departments, answering departmental queries, ensuring effective communication across teams
• Overseeing administrative processes and supporting workflow efficiency
• Assisting with staff coordination, rota support, and induction processes, absence management
• Supporting service delivery, quality improvement, and compliance with NHS policies and procedures
• Helping to identify issues, implement solutions, and support change across the practice
• Deputising for senior management where appropriate

This is a varied and fast-paced role requiring initiative, adaptability, and strong organisational skills.

Larksfield and Alresey Medical Partnership is a forward-thinking, patient-focused GP practice serving just under 20,000 of the local community patients across two sites. We are committed to delivering high-quality, compassionate healthcare and fostering a supportive, inclusive working environment for our staff.

We value teamwork, continuous improvement, and innovation, and we actively support staff development and wellbeing. Joining our partnership means becoming part of a dedicated team that works collaboratively to provide excellent care to our patients.

The Department Coordination Lead is a senior operational support role within Larksfield & Alresey Medical Partnership. The post holder will work closely with the Practice Manager and Department Leads to ensure the smooth day-to-day running of the practice across both sites.

This is a highly versatile role providing cross-departmental support, oversight, coordination, and escalation where required. The role supports operational delivery, governance, staffing coordination, compliance, and service continuity, while overall accountability remains with the Practice Manager and Partners.

Day-to-day operations of the practice are led by the Practice Manager and supported by designated Department Leads:

• Reception Lead
• Medicines Management Lead
• Data Quality Lead
• Rota Lead
• Department Coordination Leads

The Department Coordination Leads provide operational support across all departments, particularly where cross-cover, escalation, or additional capacity is required.

• Support the Practice Manager in the day-to-day operational management of the practice across both sites
• Provide coordination and operational support to all departments where required
• Support continuity of services during staff absence, peak pressures, or incidents
• Escalate issues to the Practice Manager when beyond remit or when additional support is required

• Support department leads with staffing coordination and operational HR processes
• Act as an escalation contact for staff absences when department leads or the Practice Manager are unavailable
• Support the management of staff absence reporting in line with practice processes
• Assist with DBS checks, HR documentation, and personnel files as delegated
• Support induction and onboarding processes across departments
• Ensure Bright HR is kept up to date in collaboration with the Practice Manager and department leads

• Act as a Complaints Lead alongside the existing Department Coordination Lead
• Support the management of patient complaints in line with practice policy
• Liaise with Reception Lead regarding verbal complaints and escalate where required
• Support the Practice Manager with complaint investigations and responses when requested

• Attend safeguarding meetings alongside the Practice Manager, Clinical Safeguarding Lead, Administrative Assistants, and other relevant staff
• Manage the safeguarding task box, ensuring items are added to agendas and escalated appropriately
• Highlight significant safeguarding risks or concerns to safeguarding leads and the Practice Manager
• Support follow-up actions arising from safeguarding meetings
• Ensure significant safeguarding learning points are shared and discussed at practice meetings

• Support significant event management within departments, escalating to the Practice Manager where required
• Ensure significant events are documented on Team Net and shared appropriately
• Assist with audits,…