Experience Specialist, Real Estate​/Property

Position Summary

The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.

• Serves as a representative of the company and guarantees each interaction with a home buyer accurately reflects the company's mission, vision, and values
• Coordinates the pre‑construction meetings, framing dedications, and the home buyer orientations
• Provides updates and establishes customer expectations through weekly video communications with each home buyer throughout the build process
• Understands the five‑phase build process and utilizes the knowledge to anticipate customer questions
• Communicates with the construction and service managers to ensure home quality exceeds company standards
• Fosters open communication between the home buyer and the build team to address questions proactively
• Resolves customers' concerns quickly and notifies the sales manager of outstanding homebuyer concerns or needs
• Collaborates with the build and detail teams to ensure every home is prepared for each experience event
• Assures event calendars are accurate and communicates any adjustments accordingly to the home buyer and agent (if applicable)
• Completes a home walkthrough prior to every orientation and ensures all checklists and tasks are completed in a timely manner
• Creates and assigns action items reflecting tasks to be completed prior to the closing of a home
• Attends morning production meetings as a home buyer liaison
• In collaboration with the market coordinator, organizes home closings with home buyers, realtors, lenders, and title company
• Coordinates appraisals and third‑party home inspections
• Schedules and submits payment for final cleanings and yard maintenance of each home

• Proficient in the use of Windows operating systems and Microsoft Office applications
• Ability to learn new software and utilize company HB1 system
• Excellent problem‑solving and time‑management skills
• Strong interpersonal skills and ability to communicate effectively with multiple stakeholders
• Valid driver’s license and clean driving record
• Must be at least 21 years of age to drive a company vehicle

• Works in both temperature‑controlled and non‑temperature‑controlled environments, with medium to high noise levels
• Frequently required to stand, walk, and sit in a vehicle
• Occasionally required to climb, lift, pull, and push objects up to 50 pounds