Level 1 Helpdesk Technician

About Arctiq:

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence:
Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Overview:

Arctiq is growing, and we are looking for a Level 1 Helpdesk Technician. If you're an ambitious, sharp-minded professional eager to advance your career in a challenging role, this opportunity might be the perfect fit for you! You will be working for a specific client throughout the solution lifecycle to plan, deploy, and continuously maintain one or more technology solutions. As a Level 1 Helpdesk Tech, you'll deliver on-site support.

This Role is onsite daily:
Monday-Friday 8am-4pm or 9am-5pm

Role Responsibilities:

• Assist with system setup and installing new software and hardware.
• Set up new computer systems, install software, perform security updates, and provide technical assistance.
• Troubleshoot user issues, resolve error messages and manage computer inventory.
• ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
• Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
• Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
• Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.

What will you bring to the role? and how will you stand out?

• Experience in the deployment and support of services defined by the work agreement.
• Excellent process orientation with the ability to manage multiple projects in various stages.
• Perform customer support-related tasks and special projects as assigned by management.
• Excellent communication skills, problem-solving abilities, and resourcefulness.
• Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace.
• Ability to multitask to meet important deadlines.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.