Security Service Technician

This role supports customers by servicing, troubleshooting, maintaining, and repairing electronic security systems in commercial environments. The Security Service Technician responds to service calls, performs preventive maintenance, and supports small projects while ensuring systems operate as designed.

The Security Service Technician handles routine and non-routine service calls, including scheduled maintenance and emergency response. This position requires strong troubleshooting skills, solid field experience, and the ability to work independently in the field while maintaining clear communication with customers and internal teams.

• Respond to service, maintenance, emergency, and after-hours calls
• Diagnose, troubleshoot, repair, and replace defective system components
• Perform preventive maintenance on installed security systems
• Troubleshoot hardware, software, and network-related issues
• Execute small installations, upgrades, and system modifications as needed
• Complete accurate service documentation to support invoicing and job cost tracking
• Provide technical assistance during system checkout for new and existing installations
• Support system audits, upgrades, and customer consultations when required
• Follow all federal, state, local, and company safety and compliance requirements
• Communicate effectively with internal teams to support service operations
• Cross-train with other technicians to support existing customer accounts
• Perform additional duties as required to support service delivery

Candidates should have hands-on experience working with some or all of the following systems, either through field experience or formal certifications:

• Access Control:
  Lenel, S2, Software House, Genetec, AMAG, Verkada

• Video Surveillance:
  Milestone, Avigilon, Axis, Verkada

• Strong customer service skills with the ability to work under pressure
• Proven troubleshooting and problem-solving ability in live environments
• Solid understanding of electronic security systems and field service workflows
• Mechanical and electrical aptitude, including use of hand and power tools
• Comfortable using computers and service software, including Microsoft Outlook, Word, and Excel

High school diploma, GED, or equivalent practical experience

• Hourly pay $30- $45 per hour, dependent on experience, technical depth and certifications.
• Paid time off and company holidays
• Medical, dental, and vision coverage
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement and wellness programs
• Company vehicle or vehicle reimbursement, where applicable
• Cell phone reimbursement, where applicable
• Paid parental leave

Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration.