Boiler Service Technician

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

The Product Support Technician (Boilers) is responsible for providing technical support of all hydronic and steam boiler and burner related products sold and supported by Taft Engineering which includes proper installation of equipment, factory authorized startups, on‑site product training, preventative maintenance, troubleshooting and repairs.

• Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers' recommended installation guidelines.
• Work with the installing contractors (mechanical, plumbing, electrical and controls) to address all questions and concerns prior to startup.
• Perform factory authorized startup on newly installed equipment and submit required documentation.
• Provide short technical trainings for onsite personnel on the newly installed equipment.
• Communicate with customers, contractors or other service technicians both on site and via telephone concerning product and service issues.
• Troubleshoot and repair all service related customer complaints on equipment sold by Taft.
• Work closely with Taft's inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.
• Complete jobsite walkthroughs to include documentation of existing equipment, measurements and drawings to assist in retrofit opportunities.
• Maintain and keep current on knowledge of the products, techniques, tools and materials required for proper servicing of equipment.
• Participate on cross-functional, new product and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Overtime on an as needed basis.

• Flexible, able to work independently on the job site, attention to detail, learn new products and systems quickly.
• Computer knowledge preferred, and knowledge of appropriate boiler/burner-related standards.
• Ability to work from electrical schematics, drawings, plans or specifications.
• Possess hands‑on skills and knowledge to troubleshoot, test and complete required repairs and maintenance on commercial HVAC systems (including boilers, burners, motors, automation/controls systems, and associated electrical systems).
• Possess excellent communication skills, both written and verbal.
• Ability to effectively manage diverse relationships with project team members, including engineers, contractors, clients, and end users.
• Effectively troubleshoot and work through issues as they arise; understanding that every setting is new and different.
• Well organized and detail‑oriented.
• Self‑starter, takes ownership of the work performed.
• Must have a valid Driver's License. The use of a company vehicle will be provided.

• Associate's Degree, preferred, not required.
• HVAC course completion, a plus.
• Minimum 3‑5 years previous field experience in the heating and domestic water heating industry required.
• Knowledge of electrical/electronic systems, communications, controls and hardware is a plus.
• Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus.

The expected salary range for this position is $41.00 - $48.00 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or…