Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who are passionate about hands‑on work and problem‑solving. The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites safely and efficiently. This role includes troubleshooting mechanical, electrical, and diesel equipment, conducting preventative maintenance, managing parts inventory, and identifying and resolving safety issues on both company and customer equipment.

The technician will have direct customer interaction and may be responsible for work across multiple systems, locations, or customers.

Xylem encourages individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. We are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

• Create and maintain a safe working environment and culture
• Care for company property
• Demonstrate high‑impact culture through innovation, accountability, and empowerment
• Function effectively in a team environment
• Work independently with minimal supervision
• Troubleshoot, maintain, and repair mechanical, electrical, diesel, and industrial systems
• Conduct preventative maintenance and parts inventory
• Identify and address safety issues for company and customer equipment
• Communicate effectively with customers and team members
• Travel to customer sites as required

• High school diploma or equivalent
• Capable of obtaining a CDL (Class A or
  
  B) with applicable endorsements
• 2–5 years of technical work experience, including industrial or commercial process water experience
• Ability to obtain required customer clearances (TWIC, DISA, etc.)
• Ability to obtain a DOT medical card
• Clean driving record

• Industry‑specific license(s)
• Additional hands‑on experience in HVAC, plumbing, diesel, or construction

• Mechanical, electrical, diesel, or fusion experience depending on business unit
• Strong troubleshooting and critical thinking skills
• Ability to work independently
• Technically sound with the ability to synthesize technical information
• Customer service experience and strong communication skills
• Proficiency with Microsoft Office and smart devices

• Continuous Professional Development:
  Committed to lifelong learning and staying up‑to‑date with industry trends.
• Collaboration and Teamwork:
  Works well with others, values diverse perspectives, and contributes to team goals.
• Results‑Driven Performance:
  Sets high standards and is committed to achieving objectives efficiently and effectively.

The estimated salary range for this position is $25,000 to $30,000 plus bonus. Starting pay is based on skills, experience, and work location, and is not typically at the top of the range. Xylem offers a competitive compensation package including:

• Medical, Dental, and Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

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